June 12: Contact Center Quality Monitoring Special Interest Group
Contact Center Quality Monitoring Special Interest Group
Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space.
June 26: Contact Center Workforce Management Special Interest Group
Contact Center Workforce Management Special Interest Group
Connect with fellow practitioners on what is happening in the contact center workforce management space.
July 10: Connected and Intelligent Products
Product Management Special Interest Group
Join us for an engaging discussion on the evolving role of product management in shaping connected and intelligent products.
July 16: Empowered to Fail: Creating a Culture of Innovation
Innovation Management Interest Group
Join us for a dynamic virtual session where UWEBC members will explore how to create cultures that support experimentation, reduce fear, and unlock creativity across teams.
July 17: Stronger Together: Partnering with Tech Vendors to Elevate Your Contact-Center Strategy
Future of Contact Centers Special Interest Group
Explore how strong partnerships with technology providers can accelerate contact center transformation.
July 22: Warehouse Automation
Logistics & Distribution Peer Group
Discuss warehouse automation trends, successes, and challenges with fellow UWEBC members.